Job Information

Humana Desktop Support Analyst in Atlanta, Georgia

As a Desktop Support Analyst , you will:

  • Provide expert and creative solutions to user problems of complex nature to ensure user satisfaction and productivity.

  • Coordinate user and support issues among Corporate sites to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity.

  • Research, resolve and respond to highly complex questions in accordance with current standards.

  • Act at the highest level of escalation for user problems within the help desk.

  • Develop and direct projects to improve help desk support capability.

  • Act as a consultant and resource to the Help Desk Manager.

  • Demonstrate an awareness of and impact on relevant support issues on a Company-wide basis.

  • Acquire, maintain and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to help desk users.

Required Experience/Skills:

  • Associate’s Degree in Information Systems or the equivalent

  • Minimum of three years help desk troubleshooting experience

  • Technical proficiency in relevant operating systems, applications and/or languages and programming/debugging skills

  • Excellent oral/written, problem-solving, and customer service skills

  • This role requires full COVID-19 vaccination

Required Skills

Together, we can raise the bar on home healthcare

CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

Part of Humana’s Home Solution business

CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

Caring for people who care for our patients

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

World-class employee benefits

  • Competitive pay and benefits package

  • 50% matching 401(k) contributions up to 6%

  • Career advancement opportunities

  • Tuition reimbursement program

  • Advanced Continuing Education (CE) accredited training

Required Experience

Join Our Team!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

To learn more, please contact your local recruiter at (toll-free) 855-563-2846 or apply online. Our Recruiters are ready to help you start a new and rewarding career with CenterWell Home Health.

Job Category: Corporate - Accounting, Finance, HR, IT, Marketing

ID: 84031