Job Information

Kindred at Home E-Referral Specialist - Full Time 1130 am to 8 pm or 1 pm to 8 pm Mon - Fri in Ballston Lake, New York

Job Description

I believe that better care begins at home.

Compassionate care, uncompromising service and clinical excellence – that’s what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services.

Kindred at Home , and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

The E-Referral Specialist is an integral part of the referral process as this role is the initial contact point for the client or referral source to promote the continuity of care. The role is responsible for data collection and documentation, compliance, and consistent follow up on the initial referral process and decision.

Essential Functions:

  • Monitor multiple e-referral systems to identify new referrals and manage alerts and notifications.

  • Monitor email continuously for request to pull referrals from all applicable referral systems. Perform timely follow-up and manage all related communication.

  • Quickly scan documentation to determine patient eligibility for services (service area, orders, insurance, etc.)

  • Assists, as needed, with authorizations to ensure all are submitted in a timely manner.

  • Monitors status of all referrals received, follow up with each throughout process, reports on status weekly.

  • Communicate with branch, sales, leadership via email and/or phone for status updates and referral decisions as required.

  • Daily manage and update ERST log with all referrals and ROCs decisions.

  • Maintain acceptable productivity level, as determined by work assignment and departmental standards.

  • Comply with and adhere to all regulatory compliance areas, policies and procedures and company best practices.

Required Skills

  • High School Diploma or its equivalent; Associates degree preferred.

  • Minimum 1 year customer service or other healthcare related experience; preference working in a home health environment

  • Good knowledge of the issues related to the delivery of home health services

  • Working knowledge of Medicare enrollment and guidelines governing home health agencies

  • Demonstrated ability to type 40 wpm

  • Ability to comprehend and apply principles of basic math while analyzing data and generating reports

  • Strong attention to details

  • Good logical thinking and decision making skills

  • Able to work well under pressure and adhere to strict timelines

  • Possess excellent customer service skills; ability to communicate professionally and effectively with all levels of management

  • Strong attention to detal with ability to multi-task and work with multiple screens/systems.

  • Good time management skills. Able to work in a fast-paced environment

  • Strong adaptablity to change

  • Must read, write and speak fluent English.

  • Must have good and regular attendance.

  • Approximate percent of time required to travel: 0%

  • Performs other related duties as assigned.

Required Experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

To learn more, please contact your local recruiter at (toll free) 855-KND-AT-HOME

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Job Category: Administrative and Clerical