Job Information

Kindred at Home PHCA Client Care Supervisor in Big Spring, Texas

Our Care Matters.

When you join the Kindred at Home team, you become part of something bigger. We are the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services. Our team delivers compassionate, high-quality care to patients in their homes or places of residence, including non-medical personal assistance, skilled nursing, rehabilitation, hospice and palliative care. Now more than ever, people in your community need in-home healthcare. Our team helps to keep them safely at home, during moments that matter most to them. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

Our Employees Matter.

We believe a world-class patient experience is enabled by an exceptional employee experience. And, committed to fostering an amazing employee experience at Kindred at Home. Our people are our greatest resource and asset, and we are committed to helping our employees thrive and fulfill their personal and professional goals.

We offer:

  • Competitive pay and 401k

  • Healthy Steps Wellness

  • Healthcare Plans

  • Employee Assistance Program

  • Centers of Excellence Program

  • Educational Assistance

  • Clinical ladder for professional credentialing and advancement

  • Leadership development

  • Talent focused Framework

  • Targeted personal and career development planning

The PHCA (Personal Home Care Assistance) Client Care Superviso r is responsible for Quality Assurance of services provided in the home as well as relationship management of clients and PCAs for quality purposes. Serves as a member of the leadership team of the Branch.

  • Complete and document all Supervisory Visits for the Branch in compliance with the schedule outlined in the PHCA Policies and Procedures.

  • Point of contact for customer service for clients and Personal Care Attendants (PCAs).

  • Communication with client/responsible party for coordination of service plan.

  • Introduction of new PCAs for all schedule changes with clients.

  • Auditing of client files to insure compliance with all contracts.

  • Responsible for all on-site management of PCA in client’s homes. Works in conjunction with the PHCA Staffing Manager to address performance issues.

  • Planning and execution of monthly PCA trainings.

  • Co-manages PHCA Staffing Manager with recruiting, hiring and onboarding of employees.

  • Responsible for collecting documents to submit claims for Long Term Care Insurance clients.

  • Branch communication: send out birthday, sympathy cards to PCAs and Clients.

  • Management of the Branch Employee of the Month Program.

  • Documents all client and PCA communications in Soneto.

  • Assists PHCA Staffing Manager with data entry and scheduling in Soneto.

  • Communicates with PHCA Branch Manager on an ongoing basis for operational and service improvements.

  • Performs other office functions as time permits and/or as assigned by the Sr. Director or designee.

  • Available to fill in for Staffing Supervisors when they are out of the office.

  • Completes time cards correctly, legibly, thoroughly and on time.

Required Skills

  • High School Diploma or equivalent required. Bachelor’s degree preferred.

  • Current driver’s license. Must have reliable transportation and insurance.

  • Current Certified Nurse Assistance license preferred.

  • Two years previous experience providing direct care to clients in a home setting.

  • Two – five years supervisory experience preferred.

  • Familiar with State and Federal laws pertaining to the industry as well as labor laws.

  • Strong communication, interpersonal and organizational skills.

  • Extensive telephone use is required.

  • Local car travel is required.

  • Must read, write and speak fluent English.

Required Experience

Join Our Team!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

To learn more, please apply online. Our Recruiters are ready to help you start a new and rewarding career with Kindred at Home.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Category: Administrative and Clerical

ID: 73118