Job Information

Kindred at Home Clinical Care Coordinator RN - Weekend Remote in Louisville, Kentucky

We are currently hiring for the following Remote shift time for our Clinical Call Center. Applicant must live in a Compact (NLC) State to be considered.

* Friday, Saturday, Sunday, 7:30am to 8:00pm ET

Our Care Matters.

When you join the Kindred at Home team, you become part of something bigger. We are the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services. Our team delivers compassionate, high-quality care to patients in their homes or places of residence, including non-medical personal assistance, skilled nursing, rehabilitation, hospice and palliative care. Now more than ever, people in your community need in-home healthcare. Our team helps to keep them safely at home, during moments that matter most to them. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

Our Employees Matter.

We believe a world-class patient experience is enabled by an exceptional employee experience. And, committed to fostering an amazing employee experience at Kindred at Home. Our people are our greatest resource and asset, and we are committed to helping our employees thrive and fulfill their personal and professional goals.

We offer:

  • Competitive pay and 401k

  • Healthy Steps Wellness

  • Healthcare Plans

  • Employee Assistance Program

  • Centers of Excellence Program

  • Educational Assistance

  • Clinical ladder for professional credentialing and advancement

  • Leadership development

  • Talent focused Framework

  • Targeted personal and career development planning

The Clinical Care Coordinator helps to ensure optimal continuity of care for patients transitioning into and out of our services. They are responsible for being highly knowledgeable regarding post-acute levels of care, and an expert regarding Kindred at Home services including home health, hospice, and palliative care. The Clinical Care Coordinator is expected to communicate with the Kindred at Home clinical team and help facilitate timely patient follow-up for patients in need of (additional) services when appropriate. The Clinical Care Coordinator is under the general supervision of the Manager of Care Coordination and under established performance criteria. This is a work from home telephonic nurse position

Essential Functions: (Those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation).

  • Act as Kindred at Home representative in supporting patients who have discharged from service or for those who may need post-acute services. Able to navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, as well as accessing healthcare resources.

  • Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions. Appropriately handle a variety of customer issues including location lookup, directions, and complaints.

  • Makes clinical level of care determination based on discussion, medical records, and any other pertinent clinical data. Matches these needs to a service site location or, if not available, look up and provide alternative services. Act as customer advocate throughout the referral process to ensure timely response and to maximize referral to admission conversion rate. Follow-up and track referral and admission outcomes.

  • Maintains awareness and orientation to department performance objectives, meets standards, and assures patient satisfaction goals are met.

  • Assists in the admissions process by acting as an ambassador for patients who meet the admissions requirements.

  • Focus on placing the right patient to the right care setting at the right time

  • Adheres to and participates in Company’s mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures.

  • Reviews and adheres to all Company policies and procedures.

  • Provide education regarding Home Health, Hospice, and Palliative Care Services.

  • Assist with clinical eligibility review for alternate services

  • Participates in special projects and performs other duties as assigned.

Required Skills

  • Associate Degree required. Bachelor’s degree preferred

  • RN license in a compact state required

  • At least 3 years post-acute experience. Home Care or hospice experience preferred.

  • Nursing background working across multiple areas of post-acute care.

  • Extensive nursing experience in post-acute care

  • Current CPR certification

  • Good working knowledge of home health, hospice and palliative care services

  • Good time management skills

  • Ability to learn and master information related to locations and services of client

  • Excellent analytical and problem-solving skills

  • Excellent verbal and interpersonal skills

  • Able to communicate effectively with empathy over the phone and while interacting with others

  • Must read, write and speak fluent English.

  • Must have good and regular attendance.

  • Approximate percent of time required to travel: 0%

  • Performs other related duties as assigned.

Required Experience

Join Our Team!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

To learn more, please contact your local recruiter at (toll free) 855-KND-AT-HOME or apply online. Our Recruiters are ready to help you start a new and rewarding career with Kindred at Home.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Category: Registered Nurse

ID: 76690