Job Information

Kindred at Home Care Transitions Liaison Home Health in Lynchburg, Virginia

The Care Transition Liaison manages an assigned, limited number of key facility and/or physician accounts providing ongoing information on Company services, specialty and product offerings, and oversight of care transition to the home or other residential setting. Upon receipt of a referral, determines patient’s eligibility/need for homecare, coordinates care plan development, and assists branch operations in clinical coordination and communication with referral sources. Works under general direction.

  • Develops/maintains contact with key physicians, hospital, skilled nursing or rehabilitation facility discharge planning services, and/or management to provide ongoing updates on Company’s home healthcare service, specialty, and/or product offerings available in a market. Promotes exemplary customer service to physicians, facility personnel, patient, and patient family at all times.

  • Primarily conducts pre-discharge facility visits at the physicians' request to determine the need/eligibility for home care.

  • Ensures effective communication and collaboration with branch staff and field sales resources via weekly meetings. Actively participates in weekly branch sales/operation meeting, bringing relative data, reports for review as well as information regarding changes within accounts and referral sources.

  • Assist branch in timely processing of physician orders.

  • Informs hospital personnel, patient and/or patient family of case acceptance and documents all demographic, clinical, payer and other information as required on company-approved forms to support diagnosis and home healthcare orders.

  • Provides input to care plan development and informs the Company location clinical staff (e.g. Intake Specialist, Director Clinical Management, and/or Manager Clinical Practice) of patient’s acceptance, and ensures that patient’s needs are appropriately matched.

  • Works collaboratively with Hospice Division counterparts as applicable, representing the Company’s comprehensive home health and hospice deliverables.

  • Abides by all operational compliance with internal controls and reporting.

  • Provides education and/or continuing education programs for referral sources within guidelines of company policy. Utilizes appropriate company resources to maintain and develop business Maintains market awareness and prepares competitive updates.

  • Works with field sales positions, specialty directors, and others to prioritize accounts in accordance with the market/territory sales plans ensuring effective maintenance, business development, and territory management of assigned

  • Maintains assigned referral source roster and territory management system records.

  • Actively participates with the branch in the development of business and market growth plans.

  • Maintains positive relationships with referral sources and community organizations, facilitates communication between referral sources, client and family populations, and attends professional organization meetings.

  • Participates in special projects, quarterly Blitz events, specialty program launches, and performs other duties as assigned.

  • Adheres to and participates in Company’s mandatory HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and all Company policies and procedures.

  • Reviews and adheres to all Company policies and procedures and the Employee Handbook.

  • Participates in special projects and performs other duties as assigned.

Required Experience/Skills:

  • Bachelor's degree in Nursing preferred.

  • Registered Nurse Licensure required in the state of practice plus a minimum of three years clinical experience.

  • Licensed Practical/ Vocational nurses should also have three years of clinical experience.

  • Strong knowledge of home health regulations,

  • Medicare requirements and care coordination skills required.

  • Excellent customer service, organization, time-management, problem-solving and communication skills required.

  • Demonstrates the ability to work dependently.

  • Microsoft Office proficiency required.

  • Ability to appropriately represent Company service capabilities to the patients, family and referral source audience.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This role requires full COVID-19 vaccination

Required Skills

Together, we can raise the bar on home healthcare

CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

Part of Humana’s Home Solution business

CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

Caring for people who care for our patients

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

World-class employee benefits

  • Competitive pay and benefits package

  • 50% matching 401(k) contributions up to 6%

  • Career advancement opportunities

  • Tuition reimbursement program

  • Advanced Continuing Education (CE) accredited training

Required Experience

Join Our Team!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

To learn more, please contact your local recruiter at (toll-free) 855-563-2846 or apply online. Our Recruiters are ready to help you start a new and rewarding career with CenterWell Home Health.

Job Category: Sales and Sales Management

ID: 81698