Job Information

Kindred at Home Lead Process Improvement Specialist in Marietta, Georgia

The Lead Process Improvement Specialist drives improvements throughout the Revenue Cycle Process. Employs process improvement techniques including Lean, Six Sigma, DMAIC, and others to analyze accounts receivable metrics and identify trends. Conducts root cause analysis to identify areas for improvement.

  • Quantifies improvement opportunities including cost implementation and develops preliminary business case proposals to the Manager, Revenue Cycle Strategy and Performance.

  • Assists the Manager RC Strategy and Performance and the SR Director in developing information-rich, data-driven business cases for projects requiring executive-level approval.

  • In collaboration with the Revenue Cycle Systems Analyst, creates and maintains an end-to-end process map of the Revenue Cycle.

  • Works closely with AR Systems analysts and other AR department leaders to develop process changes to eliminate waste, improve accuracy and accelerate cash collection.

  • Manages smooth handoff of completed improvement initiatives to operational owners and follows up to ensure adoption. Uses metrics to assess if additional improvements and/or training is required.

  • Leverages data to inform change recommendations and priorities.

  • May facilitate improvement project teams across AR and other departments.

  • Provides direction and mentors Process Improvement Specialist.

  • Assists Manager, RCM Strategy and Performance to instill a culture of change and improvement across the FSUs.

Required Experience/Skills:

  • Associates degree; Bachelor’s Degree in operations management, business management or healthcare administration or related field preferred

  • 3-5 years experience involving performance/operations management improvement, project management, and/or analysis; one year in a lead role

  • Experience in healthcare and/or AR is a plus

  • Proven track record leading improvement initiatives across multiple departments

  • Strong data analytics, critical thinking, and problem-solving skills

  • Works well across departments to instill a culture of improvement

  • Able to use process mapping and Six Sigma design tools

  • Strong group facilitation skills

  • Ability to adapt a systematic approach to process improvement

  • Able to maintain professional behavior when dealing with subordinates

  • Strong computer skills to include experience leveraging technology with outside vendors

  • Ability to handle a high volume of work in a metrics-based environment

  • Able to prioritize and work independently with minimal supervision

  • Good collaboration skills; able to handle and resolve difficult situations with tact while being sensitive to all points of view and priorities

  • Detail-and-deadline oriented with the ability to prioritize and multi-task

  • Demonstrates strong written, verbal, and interpersonal communication skillsMust read, write and speak fluent English

  • This role requires full COVID-19 vaccination

Required Skills

Together, we can raise the bar on home healthcare

CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

Part of Humana’s Home Solution business

CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

Caring for people who care for our patients

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

World-class employee benefits

  • Competitive pay and benefits package

  • 50% matching 401(k) contributions up to 6%

  • Career advancement opportunities

  • Tuition reimbursement program

  • Advanced Continuing Education (CE) accredited training

Required Experience

Join Our Team!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

To learn more, please contact your local recruiter at (toll-free) 855-563-2846 or apply online. Our Recruiters are ready to help you start a new and rewarding career with CenterWell Home Health.

Job Category: Corporate - Accounting, Finance, HR, IT, Marketing

ID: 74027B