Job Information

Kindred at Home Desktop Support Analyst in Overland Park, Kansas

Desktop Support Analyst

Corporate - Accounting, Finance, HR, IT, Marketing

Overland Park, KS

  • ID:72471

  • Full-Time/Regular

Our Care Matters.

When you join the Kindred at Home team, you become part of something bigger. We are the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services. Our team delivers compassionate, high-quality care to patients in their homes or places of residence, including non-medical personal assistance, skilled nursing, rehabilitation, hospice and palliative care. Now more than ever, people in your community need in-home healthcare. Our team helps to keep them safely at home, during moments that matter most to them. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

Our Employees Matter.

We believe a world-class patient experience is enabled by an exceptional employee experience. And, committed to fostering an amazing employee experience at Kindred at Home. Our people are our greatest resource and asset, and we are committed to helping our employees thrive and fulfill their personal and professional goals.

We offer:

  • Competitive pay and 401k

  • Healthy Steps Wellness

  • Healthcare Plans

  • Employee Assistance Program

  • Centers of Excellence Program

  • Educational Assistance

  • Clinical ladder for professional credentialing and advancement

  • Leadership development

  • Talent focused Framework

  • Targeted personal and career development planning

As a Desktop Systems Analyst , you will:

  • Provide support for new hires assisting the onboarding command center weekly to enhance the new hire IT experience.

  • Provide white glove executive support for campus employees.

  • Provide expert and creative solutions to user problems of complex nature to ensure user satisfaction and productivity.

  • Coordinate user and support issues among Corporate sites to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity.

  • Research, resolve and respond to highly complex questions in accordance with current standards.

  • Act at the highest level of escalation for user problems within the help desk.

  • Develop and direct projects to improve help desk support capability.

  • Act as a consultant and resource to the Help Desk Manager.

  • Demonstrate an awareness of and impact on relevant support issues on a Company-wide basis.

  • Acquire, maintain and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to help desk users.

Required Skills

  • Associate’s Degree in Information Systems or the equivalent

  • Minimum of three years help desk troubleshooting experience

  • Technical proficiency in relevant operating systems, applications and/or languages and programming/debugging skills

  • Excellent oral/written, problem-solving, and customer service skills

Required Experience

Join Our Team!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

To learn more, please apply online. Our Recruiters are ready to help you start a new and rewarding career with Kindred at Home.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

This position is located at Information Security, Overland Park, KS. View the Google Map in full screen.

Job Category: Corporate - Accounting, Finance, HR, IT, Marketing