Job Information

Kindred at Home Hybrid Remote/In Office Payroll Customer Service Rep in Overland Park, Kansas

Our Care Matters.

When you join the Kindred at Home team, you become part of something bigger. We are the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services. Our team delivers compassionate, high-quality care to patients in their homes or places of residence, including non-medical personal assistance, skilled nursing, rehabilitation, hospice and palliative care. Now more than ever, people in your community need in-home healthcare. Our team helps to keep them safely at home, during moments that matter most to them. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

Our Employees Matter.

We believe a world-class patient experience is enabled by an exceptional employee experience. And, committed to fostering an amazing employee experience at Kindred at Home. Our people are our greatest resource and asset, and we are committed to helping our employees thrive and fulfill their personal and professional goals.

We offer:

  • Competitive pay and 401k

  • Healthy Steps Wellness

  • Healthcare Plans

  • Employee Assistance Program

  • Centers of Excellence Program

  • Educational Assistance

  • Clinical ladder for professional credentialing and advancement

  • Leadership development

  • Talent focused Framework

  • Targeted personal and career development planning

This position provides customer support for the Kindred at Home division within a fast paced Payroll Department that supports 45,000+ employees. Receives requests via phone or email, answers payroll questions, assigns, and/or processes requests received from the field.

  • Responding to phone calls and emails regarding KAH payroll related questions.

  • Logs all calls using Framework, a SAP ticketing system, and includes resolution.

  • Works Framework tickets that come into Payroll Customer Support inbox.

  • Assigns Framework tickets to Corporate Payroll Processors if unable to resolve.

  • Where necessary, investigates employee questions re: payroll issues and works with internal and external departments to resolve.

  • Creating and maintaining electronic employee records in payroll system related to W4 and ACH reject direct deposit updates.

  • Assisting with the transition of new employees during acquisitions or new business start-ups related to payroll questions.

  • Supporting Operations as needed in various projects.

  • Supporting Payroll department as needed in various projects

Required Skills

  • High school diploma. Some college preferred.

  • 2+ years customer service, telephone, email communication and administrative experience.

  • 1+ years payroll or human resource experience.

  • High degree of emotional intelligence.

  • Attention to detail.

  • Strong analytical/trouble shooting skills.

  • Strong communication and organizational skills.

  • Strong customer services skills and attitude.

  • Ability to work with many different people with different personalities.

  • Strong multi-tasking ability and ability to work through ambiguity.

  • General knowledge of Payroll policies and procedures and DOL compliance.

  • Ability to work with a team to create effective departmental strategies and meet team goals.

  • Strong personal computer skills, including spreadsheet and database usage, Excel and Microsoft Word. Must be technology savvy and highly organized.

  • Ability to work well with others in a team environment.

  • This role requires full COVID-19 vaccination.

Required Experience

Join Our Team!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

To learn more, please apply online. Our Recruiters are ready to help you start a new and rewarding career with Kindred at Home.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Category: Corporate - Accounting, Finance, HR, IT, Marketing

ID: 76426